Customer Service Assistant – Exams (Part-time)
In Singapore, the British Council provides customers with services for a range of exams including British Council Tests, IELTS, Professional and Academic examinations. Our objectives are to continue to build our market position in Singapore and to offer customers a high-quality experience that supports our mission and values.
We are looking for a Customer Service Assistant to offer customers a high-quality experience that supports our mission and values. By converting enquiries into sales and support the wider exams team in achieving its annual business targets.
Details
| Reference number | SIN-397 |
|---|---|
| Location | Singapore, Napier Road |
| Salary | Hourly Paid ($10/hr) |
| Duration | 6 months contract (subject to renewal) |
| Working hours | As per contract |
| Annual leave | As per contract |
| Closing date | Tuesday 12 March 2019 |
Role overview
In Singapore, the British Council provides customers with services for a range of exams including British Council Tests, IELTS, Professional and Academic examinations. Our objectives are to continue to build our market position in Singapore and to offer customers a high-quality experience that supports our mission and values.
British Council Singapore is looking for Customer Service Assistant (Examinations) to ensure a high quality and efficient integrated customer service experience for customers meeting all British Council Key Performance Indicators (KPIs) for customer satisfaction. By converting enquiries into sales and support the wider exams team in achieving its annual business targets.
To be considered, you must have Aptis test (C1) ideally with a Diploma qualification with excellent written and oral communication skills in English. You must have prior Sales Technique exposure and high level of accuracy in handling all tasks. Excellent customer care skills are expected.
How to apply