We also provide invigilation services for students registered with UK schools, colleges and universities who need to take or re-sit examinations but are not able to travel to the UK. We also offer these services for international educational institutions and professional qualification boards.
A Dedicated Exams Customer Service
We have a dedicated Exams Customer Services team in operation at our Napier Road centre to serve you better. For exams-related enquiries, in-person registration and exam certificate collection, our operating hours are as follows:
| Day | Operating Hours |
Service Peak Hours |
| Monday - Friday | 10.00 - 18.00 | 12.00 - 14.00 (Mon, Tue, Fri) |
| Saturday | 08.30 - 16.30 | 11.00 - 15.00 |
|
Sundays & Public Holidays |
Closed |
|
Please note that the British Council Napier Road office and the Exams Customer Service counter will be closed on Sundays and public holidays. Our usual operating hours will resume on the next working day.
2024 Public Holidays
- 4 January 2024 (Thursday) - Exams Staff Away Day
- 10 February 2024 (Saturday) - Chinese New Year (1st day)
- 11 February 2024 (Sunday) - Chinese New Year (2nd day)
- 12 February 2024 (Monday) - Chinese New Year (in Lieu)
- 29 March 2024 (Friday) - Good Friday
- 1 April 2024 (Monday) - Easter Monday
- 10 April 2024 (Wednesday) - Hari Raya Puasa
- 1 May 2024 (Wednesday) - Labour Day
- 22 May 2024 (Wednesday) - Vesak Day
- 17 June 2024 (Monday) - Hari Raya Haji
- 9 August 2024 (Friday) - National Day
- 31 October 2024 (Thursday) - Deepavali
- 25 December 2024 (Wednesday) - Christmas Day
- 26 December 2024 (Thursday) - Boxing Day
Customers may experience longer waiting times during our service peak hours. Alternatively, email us at sgexamteam@britishcouncil.org.sg for all your exams-related enquiries.