Interpersonal Communication Skills (UTAP claimable)

• Communicate effectively based on clear, detailed understanding gained through mindful listening, paraphrasing and questioning 
• Adapt verbal, visual and vocal communication to different contexts to build and maintain rapport with stakeholders
• Deliver complete, clear, and coherent spoken messages that encourage and enable listeners readers to take appropriate, timely action

• Participants will connect and collaborate with stakeholders through clear, confident and credible spoken communication 
• Stakeholders will appreciate increased understanding, stronger rapport and trust, enabling positive results
• Your organisation will build a reputation for clear, considerate spoken communication that fosters collaboration and achieves goals 

Interpersonal communication essentials

• Understanding the benefits of and barriers to interpersonal communication
• Evaluating your interpersonal skills and setting personal goals

Structuring clear and coherent messages

• Structuring communication for common purposes
• Planning and communicating your messages

Adapting your communication preferences 

• Identifying your communication preferences 
• Flexing your communication preference

Communicating with vocal and physical presence 

• Assessing your vocal and physical presence
• Aligning your non-verbal communication with your message

Establishing rapport with others 

• Initiating rapport
• Building and sustaining rapport

Being a mindful listener

• Staying present and focused
• Acknowledging thoughts and feelings

Creating shared understanding

• Clarifying understanding
• Summarising key points

Interpersonal communication mini-clinic

• Evaluating performance 
• Setting goals and action planning to improve your interpersonal communication

• Establishing level course: Build strong foundations
• Experience: None needed
• Minimum CEFR Upper-intermediate (B2) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress. 

Find out why you should choose us and how we deliver our workshops face-to-face or online.