Do you want your team members to be more assertive in challenging interpersonal situations at work?  Assertiveness is about feeling confident, building rapport with colleagues and customers and working together to achieve win-win solutions.

During this interactive course, you will explore a three-step process to build strong foundations in professional confidence. You will understand your own strengths and limitations to respond more assertively, to be more persistent when influencing others to achieve shared goals and positive outcomes for the organisation.

This workshop is for you if …

You would like to be more assertive in common work situations.

Outcomes

After taking this workshop you should be able to:

  • recognise the differences between aggressive, passive and assertive behaviour and know when to choose an assertive response
  • communicate using assertive language, body language and tone to influence others
  • say ‘no’ assertively and deal with criticism more effectively.

Workshop outline

Assertiveness fundamentals

  • Defining and identifying triggers for passive, aggressive and assertive behaviours
  • Analysing your assertive communication

Planning how to be assertive

  • Understanding the ‘WIN’ process and defining wants and needs
  • Case study – wants, needs and possible options

Communicating assertively

  • Assertive verbal and non-verbal communication in low context and high context communication
  • Giving constructive feedback

Remaining assertive on difficult situations

  • Dealing with criticism and saying ‘no’ assertively
  • Developing persistence in assertiveness

Who should attend?

  • Establishing level course: Build strong foundations
  • Experience: None needed
  • Minimum CEFR Intermediate (B1) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress.

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online. 

Full-day workshop schedule

Face-to-face Public training dates 2024/2025
12 February 2025    
Face-to-face Public training dates 2025/2026
20 August 2025 4 February 2026 
  • Length: 7 hours
  • Workshop fee: S$630.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
Share this