Is it difficult for your teams to manage emotions and maintain a positive attitude in stressful situations? How well can they use their emotional intelligence to work effectively with others?

This essential course will build strong foundations in EQ. Your team members will be more aware of different emotions and patterns and manage them in a range of workplace situations. Your teams’ thinking and decision-making process will improve, enhancing productivity and connections with others. As a result, your organisation will strengthen stakeholder engagement.

Objectives

  • Demonstrate self-awareness and understanding of how emotions drive thinking, actions and needs
  • Manage emotions more effectively, using them to enhance decision-making and motivation
  • Connect with others' feelings to improve relationships and enhance collaboration

Benefits

  • Participants will be better able to manage their emotions, improving ability to work more productively in challenging, stressful situations
  • Stakeholders will improve working relationships through enhanced communication, collaboration and decision-making processes
  • Your organisation will benefit from stronger relationships and stakeholder engagement, especially useful during times of change and uncertainty

Workshop outline

EQ essentials

  • Understanding the benefits of EQ in the workplace
  • Evaluating your current EQ practice and setting personal goals

EQ: recognising emotions

  • Identifying how primary emotions make you feel and behave
  • Analysing the meaning behind primary emotions

EQ: understanding your patterns of behaviour

  • Identifying your triggers
  • Identifying your patterns of behaviour

EQ: evaluating the impact of choices

  • Weighing up the costs and benefits of negative outcomes
  • Identifying different ways to achieve more effective outcomes

EQ: managing your emotions

  • Understanding how intense emotions impact behaviour
  • Using techniques to defuse intense emotions

EQ: finding your inner drive

  • Identifying what drives and stops your motivation
  • Using strategies to increase your motivation

EQ: demonstrating empathy

  • Noticing and connecting with other people's feelings
  • Communicating empathy

EQ mini-clinic

  • Evaluating EQ against essential practices
  • Setting goals and action planning

Who should attend?

  • Establishing level course: Build strong foundations
  • Experience: None needed
  • Minimum CEFR Upper-intermediate (B2) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress. 

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online. 

Full-day workshop schedule

Face-to-face Public training dates 2025/2026
17-18 November 2025 8-9 January 2026
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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