Email Writing Skills 1

• Craft effective email replies using in-depth understanding of readers through effective reading, paraphrasing and questioning 
• Write complete, clear, coherent emails that encourage and enable readers to take appropriate, timely action
• Adapt formality and tone to match the purpose and audience of different emails to engage stakeholders

• Participants will achieve their goals and connect with stakeholders through efficient and effective everyday emails
• Stakeholders will quickly understand emails, be able to take appropriate and timely action and feel more connected to the writer
• Your organisation will build a reputation for clear, friendly email communication that connects teams and achieves objectives

Email writing essentials

• Analysing features of effective emails
• Evaluating the impact of your emails and setting personal goals

Email time-savers 

• Identifying your email writing habits
• Managing your inbox

Planning your emails

• Defining an email's purpose
• Planning your emails

Writing formal emails 

• Structuring a formal email
• Making a good impression in formal emails

Writing informal emails 

• Structuring an informal email
• Incorporating friendly, informal language

Writing follow-up emails

• Writing with a positive tone when following-up 
• Structuring reminder and chaser emails

Writing effective replies 

• Reading emails efficiently
• Clarifying issues

Email writing mini-clinic 

• Evaluating email writing skills against best practices 
• Setting goals and action planning

• Establishing level course: Build strong foundations
• Experience: None needed
• Minimum CEFR Intermediate (B1) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress.

Find out why you should choose us and how we deliver our workshops face-to-face or online.