A well-written Standard Operating Procedure (SOP) ensures a quality and consistent result for your end-users. This highly practical workshop takes you through the POWER writing process for developing effective SOPs. 

You will use a work-based case study to write an SOP and then receive peer and trainer feedback on your text.

Outcomes

After taking this workshop, you should be better able to:

  • provide clear information to help users perform a job properly
  • generate buy-in from peers and management for your procedures
  • facilitate consistency in the quality and integrity of an end result.

Workshop outline

SOP fundamentals

  • The purpose and benefits of SOPs
  • SOP writers and their responsibilities
  • An SOP writing process

Planning your SOP

  • Content and formatting
  • Deciding on the level of detail
  • Understanding your target audience

Organising your SOP

  • Task orientation
  • Narrative vs step procedure
  • Appendices, cover page and headers

Writing your SOP

  • Using plain English
  • Being clear and concise
  • Conditional statements
  • Logic tables
  • Warnings, cautions and notes

Editing your SOP

  • Using visual aids
  • Formatting and layout
  • Checking your grammar

Reviewing your SOP 

  • Revising your document
  • Testing and maintaining your SOP

Who should attend?

  • Developing level course: Take your skills to the next level
  • Experience: Strong establishing level skills
  • Minimum CEFR Advanced (C1) level English 

The Common European Framework of Reference for Languages (CEFR) is an international standard for describing language ability. Track your progress.

Why choose us?

Find out why you should choose us and how we deliver our workshops face-to-face or online. 

Full-day workshop schedule

Face-to-face Public training dates 2024/2025
16-17 January 2025    
Face-to-face Public training dates 2025/2026
26-27 May 6-7 October 2025 15-16 January 2026
  • Length: 14 hours
  • Workshop fee: S$900.00 (subject to prevailing GST)
  • Venue: Toa Payoh Centre
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